Orders headed to any destination within Botswana ship for free – yeah!
Currently, in-stock orders are shipped within 4 business days. If your order is not shipped immediately, don’t worry! We’ll make sure you get your order within the timeframe selected at checkout, and we’ll cover the tab to upgrade shipping if it’s necessary.
Please note that we don’t ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 1 PM CST on weekdays will not ship until the next business day.
International shipping costs automatically populate at checkout based on order weight, volume, and address.
However, these costs do not include additional customs or import duties, which may be incurred based on the final shipping destination. Something Sincere is not able to quote customs and/or duty fees as they vary by country. Fees are calculated based on the value of the order and are collected prior to delivery based on local regulations.
If your SS product has a defect in materials or workmanship within a year of purchase, with proof of receipt, a solution will be offered at the discretion of SS. Email email@example.com to begin the warranty process. Please note, it may take up to 8 weeks for the completion of our warranty service.
To apply for a warranty, please send the following information in your email to us:
- Style name, color and size of product
- Proof of purchase/Receipt/When and where item was purchased
- Brief description of the issue/occurrence
- Several photos of the entire garment, including the damaged area, and intact inside care labels
- Contact name, phone number and U.S. address
We accept returns within 30 days of delivery. If you would like a refund in the original form of payment, some fees may apply.
Items must be in new, undamaged condition. They also must be returned in original, protective packaging to ensure your return arrives safe and sound.
Email firstname.lastname@example.org to begin the return process.
We will notify you once we’ve received and inspected your return. If it is deemed valid, your refund will be processed.